Privacy policy

Last updated: 9/8/2026

Solira Health, LLC ("we," "us," "our"), owner of the Solira® brand, owns and operates www.solirasupplements.com (the "Services"). Our Services are powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal information we collect or process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
  • Account information, including your username, password, security questions, preferences, and settings.
  • Transaction information, including items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transactions.
  • Communications with us, including information you include when contacting us, for example a customer support inquiry.
  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information, including how and when you interact with or navigate the Services.

Personal information sources

We may collect personal information:

  • Directly from you, including when you create an account, use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or visit our website, and through cookies and similar technologies.
  • From our service providers, when they collect or process personal information on our behalf.
  • From our partners or other third parties.

How we use your personal information

Depending on how you interact with us, we may use personal information to:

  • Provide, tailor, and improve the Services: process payments, fulfill orders, remember your preferences, send account-related notifications, process returns and exchanges, manage your account, arrange shipping, enable you to post reviews, and create a customized shopping experience.
  • Market and advertise: send marketing, advertising, and promotional communications by email, text, or postal mail, and show you online advertisements based on your activity with the Services.
  • Provide security and prevent fraud: authenticate your account, provide a secure payment and shopping experience, and detect or investigate fraudulent, illegal, or unsafe activity.
  • Communicate with you: provide customer support and maintain our business relationship with you.
  • Comply with legal obligations: respond to valid legal process, participate in litigation or investigations, and enforce our terms and policies.

How we disclose personal information

We may disclose your personal information to:

  • Shopify and other vendors who perform services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • Business and marketing partners to provide marketing services and advertising, including through Shopify's support for personalized advertising based on your online activity across merchants. Depending on where you live, you may have a right to opt out of this kind of sharing.
  • Third parties when you direct or consent to it, such as shipping a product or connecting a social login.
  • Our affiliates or within our corporate group.
  • A party involved in a business transaction such as a merger, or as required to comply with legal obligations, enforce our policies, or protect the Services and our rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them for you. Information you submit will be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. Shopify may also use data from your interactions with our store, along with other merchants, to provide enhanced features. In these circumstances, Shopify is responsible for its own processing of your personal information, including responding to your requests to exercise your rights over that use. Learn more at the Shopify Consumer Privacy Policy, and you can exercise certain rights at the Shopify Privacy Portal.

Third-party websites and links

The Services may link to websites or platforms operated by third parties. If you follow those links, we recommend reviewing their privacy and security policies. We are not responsible for the privacy or security practices of sites we don't control, and inclusion of a link does not imply our endorsement.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, contact us using the details below to request deletion. As of the date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as defined under applicable law) personal information of individuals under 16.

Security and retention

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend not using unsecure channels to send us sensitive information. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

Your rights and choices

Depending on where you live, you may have some or all of the following rights, though they are not absolute and may not apply in every circumstance:

  • Right to access or know what personal information we hold about you.
  • Right to delete personal information we maintain about you.
  • Right to correct inaccurate personal information.
  • Right to portability, to receive a copy of your personal information and request we transfer it to a third party in certain circumstances.
  • Right to opt out of the sale or sharing of your personal information, or its use for targeted advertising, as defined under applicable privacy laws. If you visit our site with the Global Privacy Control signal enabled, we will treat this as an opt-out request for that device and browser where applicable. Learn more at globalprivacycontrol.org. Other than Global Privacy Control, we do not recognize other "Do Not Track" browser signals.
  • Right to manage communication preferences: you may opt out of promotional emails anytime using the unsubscribe link. We may still send non-promotional emails, such as order updates.

You may exercise these rights by contacting us using the details below. To learn more about rights related to data processed by Shopify specifically, visit privacy.shopify.com/en. We will not discriminate against you for exercising these rights. We may need to verify your identity before processing a request, and you may designate an authorized agent to act on your behalf, subject to identity verification.

Complaints

If you have concerns about how we process your personal information, contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International transfers

We may transfer, store, and process your personal information outside the country you live in. If we transfer personal information out of the European Economic Area or United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent UK mechanisms, unless the destination country has been deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We'll post the revised policy here and update the "Last updated" date above.

Contact

Solira Health, LLC 2831 E Oakland Park Blvd, Ste 9 #3163 Fort Lauderdale, FL 33306 hello@solirasupplements.com